The hotel can't find the booking

Email info@staze.com now, with the booking reference. We're available 24/7 and treat it as urgent.

What we do

We contact the hotel and work with them to find the booking.

Booked in the last few minutes? There can be a delay before a new booking reaches the hotel's system.

Check the crew are at the right hotel. Two hotels of the same brand in one city are easy to mix up.